Delivery & Returns
Preparatory version • To be validated before commercial openingPre-opening: the boutique and online shop will open on a date to be announced. The prices, timings and arrangements below are indicative and will be confirmed at launch. Join the waitlist →
Delivery methods
| Method | Timing | Price |
|---|---|---|
| Tracked Colissimo | 2 business days | €4.90 (free from €60) |
| Colissimo Express | Next business day (orders before 1 p.m.) | €7.90 |
| Store collection | Available within 24 hours | Free |
| Nice city-centre delivery | Within 24 hours, by appointment | €3 (free from €40) |
| European Union | 3–4 business days | €9.90 |
Free delivery from €60 for metropolitan France, excluding Corsica. Applies to orders placed through onyreve.fr.
Store collection
Our store will be located in Nice; the address will be shared once the opening date is announced. Collection will be available Tuesday to Saturday, from 10 a.m. to 7 p.m. You will receive an email when your order is ready.
Delivery areas
- Metropolitan France: all orders.
- French overseas territories: specific rates on request.
- European Union: available, with fees depending on the country.
- Outside the EU: contact us regarding CBD-related restrictions.
Important CBD information: CBD products are subject to different rules from one country to another. ONYRÊVE ships only to countries where CBD containing no more than 0.3% THC is legal. Customers are responsible for checking the rules in their destination country.
Order tracking
You will receive an email at each stage: order confirmation, dispatch with the Colissimo tracking number and delivery. If there is a delivery issue, contact contact@onyreve.fr.
Returns and refunds
Time limit
You have 14 calendar days after receipt to return a product, subject to the applicable withdrawal rules. See our Terms and Conditions.
Return conditions
- The product must be unused, in its original condition and with intact packaging.
- The invoice or order confirmation must be included.
- Return shipping is paid by the customer, except for defective products.
Non-refundable products
- Opened or used cosmetics and topical products, for hygiene reasons.
- Opened CBD flowers and resins.
- Personalised products.
Procedure
- Email contact@onyreve.fr with your order number and reason.
- We will confirm the request within 24 hours.
- Return the parcel to our store address.
- Refunds are issued within 14 days of receipt, using the original payment method.
Defective product or order error
If a product is defective, damaged in transit or incorrect, ONYRÊVE covers return shipping and offers a replacement or full refund. Contact us with a photo within 48 hours of receipt.